Our office policies are designed to assure that you receive quality care. We are constantly striving to improve our practice and always welcome your input.
Longevity Is Not A Primary Care Practice: Longevity is not affiliated with any insurance group or hospital, and generally does not treat acute conditions covered by a primary care practitioner, such as injuries or infections. Our schedule allows for same-day visits or video/phone consults only when addressing a side-effect or question with a treatment or medication that we have prescribed. All other patients wishing for a same-day appointment may be accommodated as the schedule allows. For acute health issues, patients should contact their PCP.
Office Hours: The offices are open on selct days during the week and possibly on weekends, with exceptions related to holidays and other schedule conflicts. Please call for detailed hours.
Payment: The Center does not currently accept insurance plans. Patients are expected to provide payment at the time of the visit, and sometimes even prior to the visit for select procedures. We accept cash, credit cards, personal checks, Venmo, and Zelle.
Patients can pursue reimbursement with their own insurance companies, and Longevity is happy to provide patients with the necessary information and paperwork to submit these claims.
Dr. Payne has opted out of Medicare. Patients on Medicare must pay out of pocket and agree to not submit their claims to Medicare for reimbursement.
Cancellations: If for any reason you cannot make a scheduled appointment, please call as soon as possible to let us know. If you need to cancel an appointment outside of regular business hours, please leave a message on the general voice mail. If you fail to give such notice at least 24 hours prior to an appointment or you simply do not show up for your appointment, you will be charged $50.00.
Infusion Patients - if you fail to cancel an appointment with adequate notice or fail to appear for your appointment, you will be responsible for the IV therapy cost.
If You Are Running Late: If you are going to be late to your appointment, please call ASAP to let us know so we can make the appropriate adjustments to the schedule. We will most likely need to reschedule you if you are over 15 minutes late, but this is entirely dependent on that day's schedule.
Leaving Messages After Hours: General voice mail messages are checked before the start of each business day and throughout the day as allowed by the schedule. We will return calls as soon as is practical.
Prescription Refills: Prescription refills will be called in within 24 - 48 hours. If you know you are going to need a refill or you need a hard copy of a prescription, please call 48 hours in advance to allow for proper scheduling.
Laboratory Tests: Longevity is not responsible for billing any specialty tests that are ordered in the course of your consultation. The testing labs may be able to bill your insurance plan, but some tests will not be covered by insurance. It is the patients responsibility to contact each lab to pursue insurance questions.
Medical Records: If you would like Longevity to release your medical records to another physician, caregiver, etc., you will be required to sign a written release form. Release of your medical records will be handled with 30 days and handled in order of receipt. In addition, you will be responsible for the following fees:
1-10 pages - $10
11-30 pages - $15
over 30 pages - $20
Perfumes & Smoke: Because we often treat environmentally sensitive patients, we ask that you do not wear perfume or scented personal products to your visit. We also ask that smokers refrain from smoking prior to an appointment, as lingering smoke can affect allergic patients.
Cellphone Use: As a courtesy to other patients and staff, we ask that you do not have phone conversations while in the facilities.